Refunds & cancellations.

BallZee journeys (8 weeks AUD $8, 24 weeks AUD $24, 52 weeks AUD $52) are one-time payments. They are not subscriptions and never renew automatically, so there is nothing to cancel.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something goes wrong with your purchase — for example, the service isn't delivered as described or has a major problem — you may be entitled to a remedy, including a refund.

If you were charged twice by accident, paid but didn't get access, or want to ask about a refund, email be.ballzee@gmail.com with the email address on your account and the date of the payment. We'll look into it and reply. Approved refunds go back to the original payment method through Stripe.

Outside of your Australian Consumer Law rights, refunds for change of mind are considered case by case and aren't guaranteed.